Legal notice

Seller
Histolier Inc.

Representative
Kosuke Harada

Address
BIG Office Plaza Ikebukuro 1206, 2-62-8 Higashi-Ikebukuro, Toshima-ku, Tokyo, 170-0013, Japan

Phone Number
+81-70-4093-5855

Email Address
info@histolier.co.jp

Support Hours
Weekdays 10:00 - 20:00 (Excluding weekends and Japanese national holidays)

Sales Price
Displayed on each product page (including consumption tax).

Shipping Fees

Domestic (Japan): Free shipping nationwide

International: Flat rate of 5,000 JPY

Additional Fees (Other than product price)
- Domestic Shipping: None
- Delivery outside Japan: Shipping fees, customs duties, import taxes, customs clearance fees, etc. (Please pay these directly to the delivery carrier upon arrival of the items.)

Delivery Period
- Ready-made products: Usually shipped within 5 business days from the date of order.
- Custom-made (Order-made) products: Usually shipped within 12 to 16 weeks after the order is placed.

Payment Methods
Credit Card / PayPal / Apple Pay / Google Pay / Shop Pay
 
Payment Timing (Deadline)
At the time of product purchase (checkout)
 
Return Period and Conditions
We take all possible measures to ensure the quality of our products. However, if there is a defect in the product, damage caused during transit, or if an incorrect product is delivered, we will promptly exchange it (or issue a refund depending on the case) at our expense. 
Please contact us via email or our contact page within 7 days including the date of product arrival. Please note that we cannot accept requests for returns or exchanges after this period.
Additionally, after we send the return/exchange acceptance guidance, please return the product to our designated address within 10 days including the date of arrival. We may not be able to accept returns, exchanges, or refunds if this time limit is exceeded.
Returns and refunds are only accepted if the product is unused and all packaging, accessories, and the delivery note are fully intact. Please note that we cannot provide compensation or indemnification beyond the return and refund amount. We cannot accept returns if the items are incomplete. 
We do not accept exchanges or returns for refunds due to customer convenience. Depending on the details of the order or the condition of the product, we may not be able to accept returns.

*Examples of cases where returns are not accepted:
- If the product is damaged by the customer.
- If the customer requests a return because "it is different from the image."

*Custom-made (Order-made) Products: Due to the nature of these products, cancellations, returns, etc., are generally not accepted once the production process has started.
*Examples of cases where cancellations are not accepted:
- Returns due to differences in image or expectation.
- Individual differences in pattern placement.
- Scratches or scuffs derived from the original vintage kimono/obi materials.
- Handmade characteristics.
- Color differences due to monitor or screen settings.

Returns, Refunds, and Exchanges for Defective Goods
If a product has a defect or fault, or if an incorrect product is delivered, we accept exchanges or returns for refunds within 7 days of arrival. Exchanges and returns for refunds are only available if the product is unused, and all outer boxes and accessories (including the delivery note) are not detached and are fully intact. Please note that we cannot accept any compensation or liability beyond the return and refund. Please be aware that we cannot accept returns if all items are not present. We do not accept exchanges or returns for refunds due to customer convenience.
Exchanges will only be accommodated if the desired product is in stock. To request an exchange or return for a refund due to a defect or fault, please contact us via email or our contact page within 7 days of product arrival. Additionally, please return the target product to our designated address within 10 days of arrival (including the arrival date).