Refund policy

To ensure that our customers can purchase our products with peace of mind, WADENDO (hereinafter referred to as "we", "us", or "our company") has established the following return, exchange, and refund policy. Please be sure to read and agree to this policy before placing your order.
 
 
Article 1 (Eligibility for Returns, Exchanges, and Refunds)
We will accept returns, exchanges, or refunds only in the following cases:
- The product has an initial defect or fault.
- A product different from your order was delivered.
- The product was significantly damaged due to a shipping accident.
- Other cases where clear negligence on our part is recognized.

If any of the above apply, please contact us via email or our contact page within 7 days, including the date of product arrival. 
Furthermore, after receiving our return/exchange acceptance notification, please return the product to our designated address within 10 days, including the date of arrival. If this time limit is exceeded, we may not be able to accept the return, exchange, or refund.
 
 
Article 2 (Conditions for Returns, Exchanges, and Refunds)
Returns, exchanges, and refunds are accepted only when all of the following conditions are met:
- The product is unused.
- There is no dirt, damage, or processing on the product itself caused by the customer.
- All product tags, accessories, dust bags, boxes, etc., are intact.
- The delivery note and other enclosed items are included.
- The product is returned using our designated method.

Please note that we cannot accept returns, exchanges, or refunds if any accessories or parts are missing.
 
 
Article 3 (Cases Where Returns, Exchanges, and Refunds Are Not Accepted)
We cannot accept returns, exchanges, or refunds in the following cases:
- For customer convenience.
- For subjective reasons such as "it is different from my image" or "it is not what I expected."
- If 8 days or more have passed since the product arrived.
- If the product is returned without prior notice to us.
- Products that have been used even once.
- Products that have been soiled, damaged, processed, or repaired by the customer.
- If tags, accessories, boxes, delivery notes, etc., have been lost or discarded.
- Custom-made (Order-made) products.
- Made-to-order products.
- Products with personalized engraving or specification changes.
- Products clearly marked as non-returnable on the product page.
- Individual differences due to the characteristics of natural materials, vintage materials, obi, or kimono.
 
 
Article 4 (Regarding Kimono/Obi Materials and Handmade Products)
Our products may use materials such as vintage obi and kimono. Therefore, the following conditions may be observed. These are considered characteristics of the materials and handmade production, are treated as non-defective, and do not qualify as defects or faults:
- Minor scratches
- Uneven weaving
- Frayed threads
- Fold marks
- Uneven coloring
- Aging / Patina
- Unique textures specific to the materials
- Individual differences in pattern placement
- Individual differences due to handcrafting

Additionally, the appearance of the pattern may differ from the product image depending on the cutting location. Please acknowledge the characteristics of one-of-a-kind materials and made-to-order products before purchasing.
 
 
Article 5 (Regarding Colors and Textures)
We adjust product images to be as close to the actual colors as possible; however, the actual product's color and texture may appear slightly different depending on the customer's browsing environment, monitor settings, lighting environment, etc. We do not accept returns, exchanges, or refunds due to these differences.
 
 
Article 6 (Regarding Exchanges)
Exchanges will be accommodated only if we have stock or alternative materials available for production. For one-of-a-kind products, limited material products, and products using vintage obi, we may not be able to provide the exact same item. In such cases, at our discretion, we may change the response to a refund.
 
 
Article 7 (Cancellation of Made-to-Order and Custom-Made Products)
Some of our products are produced on a made-to-order or custom-made basis. Due to the nature of producing these items individually based on each customer's order, we cannot accept cancellations, returns, exchanges, or refunds after the order is completed in principle. Furthermore, we cannot accept specification changes once the production process has started. 
Regardless of whether it is a ready-made product or a custom-made product, we do not accept cancellations or refunds for customer convenience.
 
 
Article 8 (Return Shipping Costs)
We will bear the return shipping costs in the following cases:
- Initial defects
- Defective products
- Incorrect delivery
- Damage due to shipping accidents
- Defects caused by our responsibility

For all other cases, the shipping costs will be borne by the customer.
 
 
Article 9 (Refund Methods)
When a refund is required, we will process the refund according to the payment method used by the customer:
- Credit Card Payment: Refunded through the credit card company.
- Bank Transfer: Refunded to the designated account.
- Other Payments: According to the regulations of each payment provider.

The timing of the refund process may vary depending on the payment company or financial institution. Please note that we cannot provide compensation or indemnification beyond the return and refund amount.
 
 
Article 10 (Refusal of Receipt, Long-Term Absence, and Incorrect Addresses)
If a product is returned to us due to customer reasons such as refusal of receipt, long-term absence, or incorrect address, we reserve the right to bill the customer for the following costs:
- Round-trip shipping fees
- Re-shipping fees
- Packaging material costs
- Other actual expenses incurred

If we are unable to contact you for a certain period, the order may be treated as canceled.
 
 
Article 11 (Regarding International Shipping)
For international shipping, we are not responsible for the following:
- Customs duties, import taxes, VAT, etc.
- Customs clearance delays
- Import restrictions or prohibitions due to country regulations
- Delays caused by the delivery carrier
- Local delivery accidents

Additionally, any customs duties, import consumption taxes, value-added taxes (VAT), etc., associated with international shipping are solely the responsibility of the customer.
 
 
Article 12 (Changes to This Policy)
We may change this policy as necessary due to legal revisions, changes in service content, etc. The revised content will take effect from the time it is posted on our website.
 
 
Contact Information
[Business Name]
Histolier Inc.
[Representative Name]
Kosuke Harada
[Email Address]
info@histolier.co.jp
[Phone Number]
+81-70-4093-5855
[Support Hours]
Weekdays 10:00 - 20:00 (Excluding weekends and Japanese national holidays)