Terms of service

Terms of Service

These Terms of Service (hereinafter referred to as the "Terms") set forth the terms and conditions for using the website and online shop (hereinafter referred to as the "Service") operated by WADENDO (hereinafter referred to as the "Company", "we", "us", or "our").
All customers utilizing this Service (hereinafter referred to as the "User" or "Users") must agree to these Terms before using the Service.
 
 
Article 1 (Application)
These Terms shall apply to all relationships between the User and the Company regarding the use of the Service.
In addition to these Terms, the Company may establish the Return Policy, Privacy Policy, notes on product pages, and other individual provisions (hereinafter referred to as "Individual Provisions").
Individual Provisions shall constitute a part of these Terms.
In the event of any conflict between these Terms and the Individual Provisions, the Individual Provisions shall take precedence.
 
 
Article 2 (User Registration)
For services requiring user registration, registration is completed when the prospective user agrees to these Terms, applies for registration via the method prescribed by the Company, and the Company approves the application.
The Company may decline the registration application in the following cases:
- If false information is registered.
- If there is a history of violating these Terms in the past.
- If the Company determines the applicant is affiliated with anti-social forces or similar groups.
- If the Company otherwise determines the registration to be inappropriate.
The Company shall have no obligation to disclose the reasons for denying a registration.
 
 
Article 3 (Account Management)
The User shall manage their ID, password, and other login credentials properly at their own responsibility.
The User may not transfer, lend, or share their account with any third party.
Any use of the Service where the login credentials match the registered information will be deemed to be use by the registered User themselves.
The Company shall not be liable for any damages resulting from inadequate account management, except in cases of intentional misconduct or gross negligence by the Company.
 
 
Article 4 (Sales Contract)
A sales contract is established at the moment the User places an order through the Service and the Company accepts it via an order confirmation or shipping notification.
Ownership of the product transfers to the User when the Company hands over the product to the delivery carrier.
The Company reserves the right to cancel the sales contract or the order in the following cases:
- If there is a violation of these Terms.
- If payment failure or fraudulent payment is suspected.
- If delivery cannot be completed due to long-term absence, incomplete address, etc.
- If there is a system error regarding product pricing or inventory.
- If the Company determines that the relationship of trust between the Company and the User has been compromised.
Payment methods, shipping methods, returns, exchanges, cancellations, etc., shall be subject to the policies separately established by the Company.
 
 
Article 5 (Regarding Made-to-Order and One-of-a-Kind Products)
Some of our products are produced on a made-to-order or custom-made basis.
For made-to-order products, we may not accept cancellations, specification changes, returns, or refunds once production has commenced.
As some products use materials such as vintage obi and kimono, individual differences such as the following may occur:
- Color differences
- Differences in pattern placement
- Uneven weaving
- Aging / Patina
- Minor scratches
- Discrepancies due to handcrafting
The items listed above are characteristics of the products and do not qualify as defective products.
 
 
Article 6 (Intellectual Property Rights)
All copyrights, trademarks, and other intellectual property rights related to texts, images, videos, logos, product designs, brand names, product photographs, and all other content on the Service belong to the Company or the legitimate right holders.
The User may not perform any of the following acts without the prior consent of the Company:
- Unauthorized reproduction
- Duplication
- Modification
- Commercial use
- Diversion to SNS, e-commerce sites, etc.
- Use for AI training purposes
- Any other secondary use
 
 
Article 7 (Prohibitions)
When using the Service, the User must not engage in any of the following acts:
- Violating laws, regulations, or public order and morals.
- Criminal acts.
- Unauthorized access.
- Registering false information.
- Acts that destroy or interfere with the functionality of the Company's servers or networks.
- Commercially utilizing information obtained through the Service.
- Fraudulent use of payment methods.
- Infringing upon the rights of the Company or third parties.
- Obstructing the operation of the Service.
- Acts that damage the brand value of the Company.
- Acts that cause nuisance to other Users.
- Providing benefits to anti-social forces.
- Any other acts the Company deems inappropriate.
 
 
Article 8 (Suspension and Modification of the Service)
The Company may suspend or modify all or part of the Service without prior notice in the following cases:
- When performing maintenance, inspection, or updates of computer systems related to the Service.
- Server failures.
- Communication failures.
- When it becomes difficult to provide the Service due to force majeure such as disasters or power outages.
- Any other case where the Company deems it necessary.
The Company shall not be liable for any damages resulting from such suspension or modification, except in cases of intentional misconduct or gross negligence by the Company.
 
 
Article 9 (Usage Restrictions and Registration Cancellation)
The Company may restrict usage or cancel registration without prior notice if the User falls under any of the following:
- Violates any provision of these Terms.
- It is discovered that the registered information contains false facts.
- Default on payment obligations.
- Unreachable for a long period of time.
- No usage of the Service for a certain period since the last use.
- Fraudulent use.
- Involvement with anti-social forces.
- Any other case where the Company deems it inappropriate.
The Company shall not be liable for any damages incurred by the User resulting from actions taken by the Company based on this Article.
 
 
Article 10 (Withdrawal)
The User may withdraw from the Service by following the procedures prescribed by the Company.
 
 
Article 11 (Disclaimer of Warranties and Limitation of Liability)
The Company does not warrant that the Service is free from factual or legal defects.
The Company does not warrant that the products will perfectly suit the specific purposes of the User.
The Company shall not be liable for any damages incurred by the User through the Service. However, if the contract between the Company and the User regarding the Service (including these Terms) qualifies as a consumer contract under the Consumer Contract Act of Japan, this disclaimer shall not apply. Even in such cases, the Company shall not be liable for damages arising from special circumstances (including cases where the Company or the User foresaw or could have foreseen the occurrence of the damages) caused by default or tort due to the Company's negligence (excluding gross negligence).
The Company is not responsible for the following:
- Color differences due to monitor environments.
- Differences in pattern placement.
- Individual differences specific to vintage materials.
- Shipping delays.
- Customs duties and import regulations.
- Communication failures.
- Force Majeure.
Even if the Company is held liable, except in cases of intentional misconduct or gross negligence, the compensation amount shall be limited to the relevant order amount.
The Company shall not be responsible for any transactions, communications, or disputes arising between the User and other Users or third parties in connection with the Service.
This Article shall not apply to the extent restricted by the Consumer Contract Act or other applicable laws.
 
 
Article 12 (International Use)
Users are responsible for complying with the laws and regulations of their respective countries at their own risk.
The Company shall not be liable for import restrictions, customs duties, or customs clearance delays in various countries.
The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded.
 
 
Article 13 (Handling of Personal Information)
The Company shall appropriately handle personal information acquired in connection with the Service in accordance with our separately established "Privacy Policy."
 
 
Article 14 (Notices)
Notices from the Company to the User shall be made via email, posting on the website, or other methods deemed appropriate by the Company.
The Company shall not be liable for any disadvantages resulting from the User's failure to update their registered information.
 
 
Article 15 (Prohibition of Assignment of Rights and Obligations)
The User may not assign, transfer, succeed, or pledge their status under these Terms or their rights and obligations to any third party without the prior written consent of the Company.
 
 
Article 16 (Exclusion of Anti-Social Forces)
The User represents and warrants that they do not fall under, nor are they involved with, anti-social forces or similar groups.
If the Company determines that the User falls under anti-social forces, the Company may terminate the contract without prior notice.
 
 
Article 17 (Changes to the Terms)
The Company reserves the right to modify these Terms as necessary due to legal revisions, changes in service content, or other reasons, and shall not be liable for any damages incurred by the User as a result.
The revised Terms shall become effective from the moment they are posted on the Service.
 
 
Article 18 (Governing Law and Jurisdiction)
The governing law of these Terms shall be Japanese law. Regarding this Service, the application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) shall be excluded.
In the event of a dispute regarding the Service, the District Court or Summary Court having jurisdiction over the location of the Company's head office shall be the court of exclusive jurisdiction for the first instance.
 
 
Date of Enactment: [May 16, 2026]
Last Revised Date: [May 16, 2026]