Privacy policy

Privacy Policy

WADENDO / Histolier Inc. (hereinafter referred to as "the Company", "we", "us", or "our") deeply recognizes the importance of our customers' personal information in providing a curated shopping experience (hereinafter referred to as the "Service"). We are committed to appropriately acquiring, utilizing, managing, and protecting personal information in compliance with the Act on the Protection of Personal Information of Japan and applicable international data protection laws and regulations, in accordance with this Privacy Policy.

This Service is hosted and operated through Shopify, one of the world's leading e-commerce platforms, and our customer data processing and security are closely integrated with Shopify's global system. Please read this Privacy Policy carefully and understand its contents before using the Service.

Article 1 (Definition of Personal Information)
In this Policy, "Personal Information" refers to any information relating to an individual that can identify or be reasonably associated with a specific individual, such as name, address, phone number, email address, payment information, shipping destination details, device information, and other unique identifiers. It does not include information that has been completely anonymized so that the individual can no longer be identified.

Article 2 (Methods of Acquiring Personal Information)
We may acquire your personal information in the following cases:
1. When purchasing products or registering for an account.
2. When contacting us via email or our customer support/contact page.
3. When subscribing to our newsletter, advertisements, or entering campaigns and promotions.
4. When applying for custom-made or made-to-order product manufacturing.
5. When accessing or using the Service through cookies, similar automated technologies, or access analysis tools.

Article 3 (Categories of Personal Information Processed)
We may acquire and process the following information through the Service:
1. Information Provided Directly by the Customer
- Contact Information: Name, address (billing and shipping addresses), phone number, email address.
- Financial and Payment Information: Credit card, debit card, financial account information, transaction details, payment methods, payment confirmations, and other payment-related details.
- Account Information: Username, password, security questions, and various settings/preferences.
- Communications and Order Details: Inquiry contents, specifications for custom-made orders, past transaction history, and review contents.
2. Information Automatically Collected Through the Service
- Device Information: IP address, device type, browser information, network connection information, and other unique identifiers.
- Usage and History Information: Access timestamps, browsing history, items added to the cart, wishlist items, navigation paths, and advertising identifiers.

Article 4 (Purpose of Using Personal Information)
We use the acquired personal information for the following purposes:
1. To fulfill our contract with you, including product order reception, manufacturing, shipping, payment processing, and providing after-sales support.
2. To confirm specifications and make individual contacts regarding custom-made/made-to-order products.
3. To respond promptly to your inquiries and maintain or improve our business relationship.
4. To analyze browsing and purchase histories in order to display and recommend products, services, and online advertisements optimized for individual customers.
5. To send newsletters, advertisements, promotions, and campaign information (customers can unsubscribe at any time).
6. To conduct account authentication, provide secure checkout experiences, and detect, investigate, and prevent fraud, unauthorized use, or illegal/malicious activities.
7. To comply with applicable laws, regulations, or legal obligations, and to respond to legitimate legal processes.

Article 5 (Security Management and Retention Period)
We implement necessary and appropriate security measures to prevent unauthorized access, leakage, loss, destruction, or alteration of personal information. Furthermore, we exercise necessary and appropriate supervision over our employees and subcontractors.
The retention period for your personal information varies depending on various factors, such as the maintenance of your account, the provision of the Service, compliance with legal obligations, the resolution of disputes, and the enforcement of applicable contracts and policies, and is strictly limited to the duration required for these purposes.

Article 6 (Disclosure of Personal Information to Third Parties)
We will not disclose or provide your personal information to third parties without your consent, except in the following cases:
1. When based on laws and regulations.
2. When necessary for the protection of human life, body, or property.
3. When particularly necessary for improving public health or promoting the sound growth of children.
4. When necessary to cooperate with legitimate legal procedures requested by national government institutions or local public authorities.
5. When the transfer of personal information is required in connection with business transactions such as mergers, business transfers, or bankruptcy.

Article 7 (Disclosure to Service Providers and the EC Platform (Shopify))
For the smooth operation of the Service and the execution of operations such as shipping and payment, we may provide personal information within the necessary scope to the following trusted external business operators (service providers):
- E-Commerce Platform: Shopify (Shopify hosts our store and processes data to provide and improve the services).
- Payment Processors: Stripe, Shop Pay, PayPal, Apple Pay, Google Pay, etc.
- Delivery Carriers: Yamato Transport, DHL, FedEx, etc.
- Marketing and Analytics Tools: Google Analytics, and various advertising distribution service providers.

Article 8 (Cross-Border Data Transfers and International Shipping)
Since the Service is hosted by Shopify, the personal information you provide may be transmitted to, stored, and processed in countries outside your country of residence (including Japan, the United States, Canada, and Europe).
The Company and Shopify handle data within the necessary and lawful scope after implementing appropriate security management measures (such as adopting Standard Contractual Clauses (SCCs) for transfers from the European Economic Area (EEA) and the United Kingdom) in compliance with applicable data protection laws.

Article 9 (Use of Cookies and Similar Technologies)
Our website may use cookies and similar technologies to improve user convenience, analyze access traffic, deliver personalized advertisements, and improve services. The information acquired through cookies does not include any information that directly identifies a specific individual. You can disable cookies through your browser settings, but please note that doing so may prevent you from using certain functions of the Service.

Article 10 (Posting on SNS and Production Examples)
Only when we have obtained individual explicit consent from the customer, we may post manufacturing examples of the products crafted by our artisans, product images, customer reviews, and social media posts on our website, official SNS accounts, advertisements, or for other marketing purposes. If we post your name or any other private information that can directly identify you as an individual, we will always obtain separate, explicit consent.

Article 11 (Your Rights and Choices)
Depending on your region of residence, you may have some or all of the following rights regarding your personal information within the scope of applicable laws and regulations:
1. Right to Access / Right to Know: The right to request access to or a copy of your retained data.
2. Right to Deletion / Erasure: The right to request the deletion of your personal information.
3. Right to Rectification / Correction: The right to request the modification or correction of inaccurate personal information.
4. Right to Data Portability: The right to request the transfer of your data to an external service under specific circumstances and exceptions.
5. Opt-Out of Marketing Communications: The right to stop receiving promotional emails at any time by using the "unsubscribe" link included in the emails (non-promotional emails, such as important notices regarding your orders or account, will continue to be sent even after unsubscribing).
You will not receive discriminatory or disadvantageous treatment for exercising any of these rights. Upon receiving a request, we will verify your identity and respond appropriately based on applicable laws.

Article 12 (Children's Data)
The Service is intended for adult customers, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If a minor is to provide personal information, please make sure to use the Service only with the consent of a parent or legal guardian. If a parent or guardian wishes to request the deletion of their child's data, please contact the inquiry window below.

Article 13 (Changes to This Privacy Policy)
We may update this Privacy Policy from time to time due to changes in our operational practices, or for other operational, legal, or regulatory reasons. The revised Privacy Policy will be posted on this website, the "Last Updated" date will be updated, and notifications will be made in accordance with applicable laws.

Article 14 (Contact Information)
For questions regarding our handling of personal information or to exercise your rights, please contact the inquiry window below:

[Business Name]
Histolier Inc.
[Representative Name]
Kosuke Harada
[Address]
BIG Office Plaza Ikebukuro 1206, 2-62-8 Higashi-Ikebukuro, Toshima-ku, Tokyo, 170-0013, Japan
[Email Address]
info@histolier.co.jp
[Phone Number]
+81-70-4093-5855
[Support Hours]
Weekdays 10:00 - 20:00 (Excluding weekends and Japanese national holidays)

Last Updated: June 5, 2026